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Privacy & Cookie Policy

This Privacy Statement applies to the use and processing of personal information collected and used by Lofthouse and Partners

By using Lofthouse and Partners website or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this statement. Please consider this Privacy Statement and contact us if you have any questions.

Lofthouse and Partners may change this policy from time to time by updating this page on our website.  You should check the website from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Information we collect directly from you

We collect information directly from you when you call, write, email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Information to enable us to check and verify your identity, e.g  your date of birth and passport details.
  • Bank account details

Cookies/Information we collect when you visit our website

We use cookies and other technologies to collect information when you visit our site. The following are examples of information we may collect with these technologies:

  • Information about your device browser and operating system.
  • IP address
  • Web pages you view
  • Links you click
  • For more information about cookies and how you can set your browser not to accept cookies or to remove cookies from your browser history, please visit www.aboutcookies.org and www.allaboutcookies.org you should note that blocking cookies might prevent you from taking full advantage of the website.

We use analytical cookies to allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Links to Third Party Sites and Social Media

Lofthouse and Partners website may include links to third-party sites. Lofthouse and Partners does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

User Generated Content

Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. We cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Lofthouse and Partners are not responsible for the results of such postings.

Links to other websites and apps

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Information we collect from other sources

We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

  • Name.
  • Postal address.
  • Email address.
  • Date of birth.
  • Income level.
  • Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.

Children’s Privacy

Our Services do not address anyone under the age of 16. We do not knowingly collect personal identifiable information from children under 16. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

How and why we use your personal information

Under data protection law, we can only use your Personal Information if we have a proper reason for doing so, for example:

  • to comply with our legal and regulatory obligations
  • for our legitimate interests (see below) or those of a third party
  • for the performance of our contract with you or to take steps at your request before entering into a contract
  • conducting checks to identify our clients and verify their identity.
  • you have given consent.

A legitimate interest is when we have a business or commercial reason to use your Personal Information, so long as this is not overridden by your own rights and interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Any Personal Information we receive from you for the purpose of preventing money laundering and/or terrorist financing will be used only for that purpose or with your express consent, or as permitted by or under another enactment.

Change of purpose

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Information sharing

We do not share/sell/distribute your information with any 3rd party without your express permission unless

  • We have received your instruction to pass handling of your property to another agent
  • To protect, defend or exercise the rights and property of Lofthouse and Partners (including enforcing our Terms and Conditions/Terms of Business).
  • When required by law and/or government authorities.

Information Security

Keeping information secure is a key part of data protection compliance. We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know and they are subject to a duty of confidentiality.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Requests for details of information we hold on you

You may request details of personal information which we hold about you under General Data Protection Regulation.  A fee is not normally due. If you would like a copy of the information held on you please write to GDPR Data Controller, Lofthouse and Partners, 51 Frederick Street, Sunderland, SR1 1NF.  If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

You have a right to complain to the Information Commissioners Office (ICO) if you think there is a problem with the way we are handling your data. They can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (telephone 0303 123 1113).